Frequently Asked Questions

Who can make an appointment at the Community Counseling Center?  

Anyone in the Greater Waukesha community, including the public and Carroll University students. 
 

How do I make an appointment with the Community Counseling Center?  

Use this link to set up an initial screening appointment.  If you choose to contact us via email or phone, someone will contact you within two business days. If it is determined that the CCC will meet your needs, a formal intake appointment will be scheduled. 
 

How much does an appointment cost and do I need to have health insurance?  

There is no cost for services at the CCC; no insurance is needed. 
 

Are services confidential? 

Yes, the Community Counseling Center services are confidential within the applicable laws and regulations of the State of Wisconsin and the ethical standards of the American Counseling Association and the American Psychological Association. 
 

Where is the Community Counseling Center located?  

237 Wisconsin Avenue, Waukesha, WI 53186 
 

When is the Community Counseling Center open?  

Counseling services are available on Tuesdays between 11:00 AM - 7:00 PM and Thursdays between 9:00 AM - 5:00 PM.   
 

How soon will I be seen by a counselor?

We will respond to email and phone messages within two business days. You also have the option of scheduling an initial screening appointment via scheduling option on the website for a time that is convenient for you. The screening appointment will be done via a secure Telehealth connection. If it is determined that the CCC will meet your needs, a formal intake appointment will then be scheduled. 
 

Who provides services at the Community Counseling Center? 

Counseling services are provided by licensed, doctoral level psychologists and masters level graduate students from the Behavioral Health Psychology Program in the School of Education and Human Services. 
 

What if I am experiencing a mental health emergency?  

Call 911 or 988 immediately or go to the nearest emergency room. 
 

What’s the difference between counseling and therapy? 

At the CCC, we generally don’t differentiate between the two, and we often use the terms interchangeably. However, technically, counseling focuses on a specific issue and tends to be shorter-term. Therapy can focus on specific issues, but it often seeks to understand the underlying patterns that connect experiences in a client’s life. Therapy can be short or long-term.