CU Central | Student Employment

Department – CU Central
Job Title – Office Worker

To contribute to student success at Carroll University by supporting CU Central in academic advising, registration, and records services. This includes educating undergraduate students on academic planning processes, policies, and curriculum; helping them prepare for meetings with their academic advisor; and providing customer service to students, faculty, staff, and visitors while offering clerical support to CU Central staff.

Provide front-line customer service in person, over the phone, and via email to students, faculty, staff, and visitors.
Perform general office duties including scanning and checking documents, filing hardcopy and electronic records, and assisting staff with various projects.
Assist with the registration process, including student schedules, locating and completing required forms, and explaining university policies and procedures.
Refer students to appropriate professional or faculty advisors, university departments and offices, and other campus resources.
Maintain familiarity with academic requirements and curriculum information as outlined in the Carroll University Academic Catalog and other official resources.
Facilitate one-on-one Individual Academic (Four-Year) Planning Appointments.
Support CU Central events for students, faculty, staff, and parents/supporters.
Serve as a student representative for Carroll University by providing general support to all teams within the Enrollment Services department.
Perform other duties and projects as assigned.

Interest in supporting students through advising, registration, and university processes.
Strong attention to detail and commitment to high-quality work.
Active listening skills and the ability to follow instructions accurately.
Strong problem-solving skills and initiative in seeking answers to questions.
Excellent customer service skills with a student-focused approach.
Ability to work both independently and collaboratively as part of a team.
Strong organizational skills and the ability to manage multiple tasks effectively.