Lender Policy and Code of Conduct | Financial Aid

Carroll University is a member of the National Association of Student Financial Aid Administrators (NASFAA). As a member of NASFAA, Carroll University and the Financial Aid Office employees abide by the Statement of Ethical Principles (which has been in place since 1999). NASFAA has developed a Code of Conduct in response to changing business practices in the student loan industry.

Carroll University Financial Aid Office is committed to helping students achieve their educational goals by providing them with appropriate resources and guidance. Carroll University prides itself in providing students and their families with a professional and unbiased approach to making the dream of higher education a reality. Our objectives include helping students by providing as much student aid as is available from all sources of federal and state assistance, institutional grants/scholarships and private scholarships offered outside sources and student loans. As such, we believe strongly in Statement of Ethical Principles and the Code of Conduct provided by NASFAA.

Lender selection

Compliant to HEOA, which was signed into Federal law Aug. 14, 2008, Carroll University has established the following provisions for maintaining a recommended/preferred lender list. It is intended to ensure that Carroll complies fully with the federal law governing student lending and that all decisions concerning student loans are made ethically, free from conflicts of interest and in the best interests of the borrowers, students and parents.

Carroll believes it is important to give students and parents a starting point on where to begin the student loan search. It is our goal to provide a recommended lender list for our borrowers to present them with lenders who will offer good service and benefits.

Each year Carroll issues a Request for Information (RFI) to the various lenders associated with the Wisconsin Association of Financial Aid Administrators (WASFAA). Once responses are received, they are presented to a committee for review. The committee's goal is to provide borrowers with lenders that have successfully worked with our students in the past and have a good balance of service and benefits.

The lenders presented to borrowers are chosen solely on the best interest of student and parent borrowers without regard to the financial interests of Carroll. They have historically provided the best customer service to our students and parents and offer the most favorable terms and conditions in the loan product they offer.

Once our list is determined, it is available on our website and upon request. Carroll notes that borrowers are not limited to the lenders on the list and that we will process the loan in a timely manner through any lender the borrower selects, as long as we are able.

The following information is available upon request or on Carroll's website: lender selection process; statement that borrowers are not limited to borrow from the lenders on the recommended list and we will process loans through any lender they select; comparative information regarding interest rates and other benefits offered by lenders.

We have always indicated to students that they have the right to choose the lender of their choice. We will process any loan application received, regardless of the lender chosen. Carroll University will continue the following practice per the Student Loan Sunshine Act (H.R. 890).

Preferred lender list disclosures

Neither Carroll University nor any employee of the Office of Financial Aid has received, or will ever knowingly accept, any financial incentive from any of our “preferred” lending partners to promote one student loan product over another. Our preferred lender list, for both the Federal Direct Loan program and the private/alternative educational loan program, was established after an open request for information process conducted by the Financial Aid Office. The goal was to establish which student loan providers offered the most competitive borrower benefits, ultimately reducing the cost to our student borrowers, and to maintain the highest level of customer service to ensure accurate and timely information. In every case, student borrowers at Carroll have the ultimate say as to which student loan provider they use to help finance their education.

Carroll strongly recommends a student complete the Free Application for Federal Student Aid (FAFSA) to determine if they are eligible for more favorable types of Title IV aid before applying for a private education loan.

A student's financial aid award will reflect the maximum Title IV grant they are eligible for. A student can review our grants page to see the maximum grants available, based upon eligibility. We highly recommend that they review our student loan page to ensure that they are borrowing at the maximum Federal Loan amounts before borrowing private/alternative loans.

Upon request, we will provide the prospective private loan borrower the Application Disclosure Statement for each lender on our private lender list. Information for the Federal Direct Loan pertaining to a disclosure statement is available on our website or upon request.

Upon request, we will provide the prospective private loan borrower the 'Private Loan Self- Certification Form' and provide them the information regarding Carroll's Cost of Education and the student's Estimated Financial Assistance.

We would recommend that students take out a Federal Direct Loan before a private/alternative loan because:

Carroll will process a student's Federal Direct Loan and/or private loan in a timely manner regardless if they choose a lender from our preferred list or not.

Carroll will not allow a lender included on its preferred lender list to use the name, emblem, mascot or logo of the University in the marketing of private loans to students that would imply Carroll endorses that lender over another.

Our preferred lender lists comply with the regulatory requirements prescribed to us from the Department of Education.

Carroll plans to supply the Department of Education the required annual report information that they request, once this is determined. This annual report will be made available to students upon request.

Code of conduct for education loans

Compliant to HEOA, which was signed into Federal law Aug. 14, 2008, and the amendments added later, Carroll University has established this Code of Conduct for Education Loans. It provides guidance and regulations to Carroll employees involved with student loans to follow. It will be made available to them annually and accessible via Carroll's website. In addition to the disclosures above, Carroll employees will adhere to the following principles in the University's financial aid operations:


Carroll will not participate in any revenue sharing loan products where the University receives any sort of profit from the loans the student/parent borrows.


Carroll will not accept, solicit or receive any gift or payment of other than nominal value (established as $10 per employee) from a lender. This includes payment or reimbursement for lodging, meals or travel to conferences or training sessions. Carroll will not allow lenders to print financial aid pieces that have the University logo.

Contracting arrangements

Carroll will not enter into consulting or contracting arrangements with any lender.

Lender assignment

Carroll does not require any borrower, first-time or continuing, to select a specific lender. We will process a loan in a timely manner through any lender a borrower chooses.

Opportunity pool loans

Carroll will not request or accepted any offer of funds for loans in exchange for providing the lender with a preferred lender arrangement or a specified number of loans or loan volume amount.

Staffing assistance

No lender shall provide staffing assistance to Carroll except for the following: professional development training, educational counseling, financial literacy or debt management.

Lender advisory boards

No Carroll employee shall receive any remuneration or reimbursement of expenses for serving as a member or participant of a student loan advisory board of a Lender's advisory board or council.

Private loans versus federal loans

Carroll University will continue to inform students about Title IV loan availability and options before proceeding to certify an alternative loan.

Lender selection

Carroll provides our lender selection process on our webpage and is also available upon request.

National Association of Student Financial Aid Administrators (NASFAA)

Statement of Ethical Principles and Code of Conduct for Institutional Financial Aid Professionals


In April 1999, NASFAA’s Board of Directors adopted a 12-point Statement of Ethical Principles that has served as a common foundation for accepted standards of conduct for the financial aid professional. Recognizing that the primary goal of the financial aid professional is to help students achieve their educational potential by providing appropriate financial resources, the statement addressed the standards that should be followed by these individuals in conducting their daily responsibilities.

This Statement of Ethical Principles was developed by the Association’s Task Force on Standards of Excellence after hours of thoughtful discussion about the unique, multi-faceted role that financial aid professionals have at their institutions.

Recognizing that postsecondary educational institutions across the nation differ in their governing and administrative decision-making structures and operating policies and procedures, the Task Force focused its attention upon those general standards of conduct that financial aid professionals should adhere to regardless of their place of employment or how the institution performs its business practices.

In the past, these principles have served as a sound framework to guide financial aid professionals in their everyday conduct. But as business practices, notably in the highly competitive student loan arena, have changed, NASFAA recognizes that as an organization we must go beyond the general concepts enunciated in our statement of ethical principles.

Individuals confronted with these new circumstances therefore are seeking additional and more specific advice from NASFAA regarding how they should respond to this new environment. As such, NASFAA’s Board of Directors has adopted this Code of Conduct for Institutional Financial Aid Professionals to further clarify its original Statement of Ethical Principles and to provide additional guidance on the standards of conduct that should be followed by all members of the Association in conducting their daily responsibilities.

NASFAA Statement of Ethical Principles

NASFAA’s Statement of Ethical Principles provides that the primary goal of the institutional financial aid professional is to help students achieve their educational potential by providing appropriate financial resources. To this end, this Statement provides that the financial aid professional shall:

— Task Force on Standards of Excellence
Adopted by Board of Directors, April 1999M

The NASFAA Board of Directors recognizes that institutional financial aid professionals do not function in a vacuum. First and foremost, they accept an obligation to their institution, and especially its students and families, to manage and interpret the complexities of the student financial assistance process. They must also work collaboratively with state and federal agencies and with private entities such as student loan providers to promote college access and improve student service. Finally, every student financial aid professional must continually be involved in training and professional development to ensure that he or she can provide efficient service that is in strict compliance with all applicable laws and regulations.

The NASFAA Board of Directors also recognizes that the institutions employing financial aid professionals increasingly are bound under federal and state law, or voluntarily adopted codes of institutional conduct, that bear on the administration of the student financial aid programs in general and the student loan programs in particular. While financial aid professionals cannot dictate institutional conduct, they can – and must – abide by their own professional standards. Ensuring ethical behavior through established standards and guidance is the most important core principle for self-governance in any profession in order to assure the public of the profession’s integrity. This is a responsibility we embrace.

In consideration of the complexity of the tasks confronting institutional financial aid professionals, the NASFAA Board of Directors has promulgated this Code of Conduct to provide further guidance respecting the Statement of Ethical Principles. The Code is intended to help guide financial aid professionals in carrying out these obligations, particularly with regard to ensuring transparency in the administration of the student financial aid programs, and to avoid the harm that may arise from actual, potential, or perceived conflicts of interest.

Code of conduct for institutional financial aid professionals

An institutional financial aid professional is expected to always maintain exemplary standards of professional conduct in all aspects of carrying out his or her responsibilities, specifically including all dealings with any entities involved in any manner in student financial aid, regardless of whether such entities are involved in a government sponsored, subsidized, or regulated activity. In doing so, a financial aid professional should:

— Adopted by Board of Directors, May 2007

Explanation of the code of conduct

As previously noted, financial aid professionals work within vastly differing institutional environments and share decision-making authority regarding financial aid policy, practices, and procedures. NASFAA strongly encourages each financial aid professional to engage his or her institutional colleagues so that there is common understanding regarding the conduct of their respective obligations. To facilitate this exchange, NASFAA has provided the following explanation of the elements of the Code of Conduct:

1. “Refrain from taking any action for his or her personal benefit.”

While performing one’s work in an exemplary fashion should result in “personal benefit” in the form of professional advancement and recognition, this provision obviously relates to actions that are contrary to the obligations the individual has to the institution and its students and their parents. This includes the individual, or a member of their family, never accepting cash payments, stocks, club memberships, gifts, entertainment, expense-paid trips, or other forms of inappropriate remuneration from any business entity involved in any aspect of student financial aid. It also relates to actions which, while on balance may be supportive of the financial aid professional’s work, are chosen from among alternatives because they also benefit the financial aid professional.

2. “Refrain from taking any action he or she believes is contrary to law, regulation, or the best interests of the students and parents he or she serves.”

The statement – never taking action contrary to law or regulation – should be self-evident. However, note the use of the term “believes to be contrary to law [or] regulation.” The financial aid professional works in a complex legal environment. Any doubts as to whether a course of conduct is legally proper should be resolved by referring the matter to the institution’s legal advisors for guidance. In addition, the individual should understand and adhere to all institutional policies as well as other local, state or federal requirements that are applicable to his or her conduct or job performance.

3. “Ensure that the information he or she provides is accurate, unbiased, and does not reflect any preference arising from actual or potential personal gain.”

When providing information, at all times the key should be transparency. Students and parents should be able to fully understand their rights, obligations, and – of paramount importance – their alternatives. Applying these principles to the use of “preferred lender” lists is instructive. If an institution elects to provide such a list, a financial aid professional is expected to demonstrate transparency, completeness, and accuracy of information by ensuring that:

4. “Be objective in making decisions and advising his or her institution regarding relationships with any entity involved in any aspect of student financial aid.”

Financial aid professionals must always be fair-handed when recommending or entering into a business relationship with any entity offering a product or service related to financial aid. A lender may not be placed on a school’s “preferred lender” list in exchange for a prohibited inducement. Placement on a “preferred lender” list, therefore, must not be based on benefits provided to the institution, an employee of the institution, or its students in connection with loans not covered by such list. In the same light, financial aid professionals should not arrange for alternative (i.e., non-federal or “opportunity”) loan programs that disadvantage students or parents who do not receive such loans.

Transparency also requires that when a student or parent has communication with what he or she believes to be the institution’s financial aid office that is precisely what should occur; no employee or agent of a lender should ever be identified, either directly or by implication, as an employee or agent of the institution.

5. “Refrain from soliciting or accepting anything of other than nominal value from any entity (other than an institution of higher education or a governmental entity such as the U. S. Department of Education) involved in the making, holding, consolidating or processing of any student loans, including anything of value (including reimbursement of expenses) for serving on an advisory body or as part of a training activity of or sponsored by any such entity.”

The first element in the Code of Conduct prohibits the conflict of interest that arises when one acts for personal gain. This fifth element is intended to avoid the appearance of conflict of interest that arises when a financial aid professional accepts benefits from a lending institution or similar entity. The fact that the financial aid professional may have no intention to provide an advantage to the lender as a result of the benefit he or she receives, and indeed does not provide any such advantage, is not the point. The benefit received by the financial aid professional creates an appearance that he or she may not be impartial, and may not be acting solely in the best interests of the students and parents he or she serves. In our profession such an appearance can do great harm, and it must be strictly avoided.

The term “nominal value” leaves some room for interpretation. This is intentional: many states and institutions have laws and policies that regulate such activities, and it is common for such laws and policies to define with specificity what is meant here by “nominal value.” As a general guide, and subject to more restrictive laws and policies, a total retail value of not more than $10 should be considered reasonable.

The last component of this element of the Code deals with reimbursement for travel and expenses incurred when serving on lender advisory boards or attending lender-sponsored training activities. There is certainly value in providing lenders with the unique expertise and perspective that only financial aid professionals can provide, but receiving any remuneration for such service, even if only in the form of reimbursement for expenses, creates the appearance of conflict that must be avoided. The same principle applies to reimbursement for lender-sponsored training activities. Professional development is a key component of being an effective financial aid professional, and attending lender-sponsored training programs can be a valuable way of obtaining the most current information. Again, however, receiving any remuneration for such attendance from a source other than his or her institution, even in the form of reimbursement for expenses, creates the same impermissible appearance of conflict of interest, and must be avoided.

6. “Disclose to his or her institution in such manner as his or her institution may prescribe any involvement with or interest in any entity involved in any aspect of student financial aid.”

The same principle of transparency, or avoiding the appearance of conflict of interest, drives this element of the Code. Every institution has a written policy on disclosure of potential conflicts of interest, and a process of determining whether an employee’s involvement creates an actual conflict of interest or the appearance of a conflict. It is the obligation of the financial aid professional to strictly abide by the requirements of his or her institution’s conflict of interest policy, particularly with regard to any activities, involvement, investment, or interest in any financial aid-related entity. Institutional conflict of interest policies typically describe the nature of investments that require disclosure and review, generally excluding interests held by mutual funds or below
a certain minimum value. As a practical matter, financial aid professionals should avoid any investment in or financial relationships with lenders and similar entities.

These principles should apply throughout the administration of the programs for which the financial aid professional is responsible, including Direct Loans, FFELP, and loans originated under the School as Lender program.

There should never be any difference between “ethical” and “best” practices. The ethical practice is the best practice. As an organization, NASFAA unequivocally supports the principles and practices described in this Statement. When a practice or policy arises that appears in conflict with these principles, it is the obligation of the financial aid professional to bring this to the attention of those responsible within his or her institution, and to seek a resolution consistent with these principles.

Questions regarding the principles and practices described in this statement should be directed to:

National Association of Student Financial Aid Administrators
1129 20th Street, N.W., Suite 400
Washington, D.C. 20036-3453

May 24, 2007

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