Residence Life Front Desk Worker | Student Employment
Department – Residence Life and Housing
Job Title – Front Desk Worker
Purpose of Job
To create a welcoming community for residents and guests as they enter the residence
hall. The Front Desk Worker (FDW) distributes mail and packages in a timely fashion
and serves as a point of contact for resident questions and concerns. FDWs are responsible
for answering the phone, taking messages, checking out equipment, in addition to any
other tasks assigned. The FDW is an integral part in maintaining residence hall services
and supporting the safety and security of Carroll University housing facilities.
Duties and Responsibilities
- Work weekends (minimum number of hours determined by location of FDW position)
- Work break times (Fall break, Winterim, Easter Break)
- Greeting residents and guests as they enter the building
- Answering residents’ questions as necessary
- Checking out equipment
- Distributing mail following the proper protocol and procedures
- Answering desk phone, taking and passing messages on to other FDWs and/or Residence
Life and Housing staff
- Some cleaning of front desks and the area around the front desks, may include lobby
or lounge area
- Reporting urgent issues to Residence Life and Housing staff, Public Safety, or Physical
Plant
- Shoveling and salting the sidewalks immediately outside of the residence halls when
it is snowing or when requested
- Follow apparel guidelines as outlined in the Front Desk Worker Manual
- Completing other duties and tasks assigned by the Community Coordinator or the Area
Director
- May include facilitation of programming created by the Community Coordinator or the
Area Director
Job Qualifications
- Must be a full-time student
- Ability to work some weekends
- Must be able to have a work study position, as this position is paid only through
work study
- Ability to maintain confidential information
- Reliability, responsibility, maturity, and willingness to help students and guests
- Ability to function as an effective team member
- Ability to communicate effectively, both in writing and orally and think critically
- Ability to be punctual to desk shifts
- Ability to work under pressure
- Ability to perform limited manual labor such as lifting boxes, shoveling snow, and
other functions as deemed necessary
Other Important Information
- Front Desks are open typically from 5-9pm Monday-Friday, and Saturday/Sunday 11am-1pm
(depending on need of area)
- A mandatory FDW training session will be held in early September
Supervisor(s)
- Supervisor will be dependent on building assignment. Please refer to the Residence
Life department page for a current listing of supervisors.
