Campus Center Information Desk | Student Employment
Department – Campus Center
Job Title – Campus Center Information Desk Worker
Purpose of Job
Student workers at the Campus Center Information Desk serve as an information source
to the Carroll University campus and the greater Waukesha community. They report to
the Assistant Director of Campus Center Operations and are supervised by the Campus
Center Operations Fellow. They may also take direction from other professional staff
members within the department of Campus Services including the Pioneer Shop and Reservations
and Event Services.
Duties and Responsibilities
- Answer calls to the Information Desk and University Switchboard using proper telephone
etiquette, providing callers with timely/correct information or seeking assistance
to answer the question.
- Perform cashier functions by processing customer transactions, including register
operations and account fund additions.
- Support/maintain services offered at the Information Desk, including but not limited
to the main campus lost and found, the distribution of packages to students, and more.
- Serve as a representative of the Pioneer Card Office, recording information, resolving
issues, and processing payments for new and replacement Pioneer Cards.
- Understand emergency procedures and assist Public Safety and other departments in
the proper implementation of emergency protocols in the event of an emergency.
- Utilize computer skills (EMS, OneNote, Notifii, Excel, Transact, Word, etc.).
- Utilize Carroll e-mail accounts to communicate with colleagues and professional staff
members.
- Work closely with the Reservations and Events Services Office, Dining Services, Physical
Plant, and Public Safety when needed.
- Attend required student employee staff development meetings/programs.
- Perform other duties and special projects as assigned.
Job Qualifications
- Strong interpersonal, communication, and customer service skills as well as a high
degree of attention to detail.
- Ability to solve problems, work as a team player, and manage multiple priorities.
- Reliability, accuracy, and flexibility related to work schedule.
- A desire to learn and adapt to an ever-changing environment.
- Ability to stand or sit for extended periods of time and assist in lifting/moving
equipment and supplies
Supervisor(s)
