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Campus Employment
Campus Center Information Desk
Campus Center Information Desk | Campus Employment
Department – Campus Center
Job Title – Campus Center Information Desk Worker
Purpose of Job
Student workers at the Campus Center Information Desk serve as an information source to the Carroll University campus and greater Waukesha community members. They report to the Assistant Director of the Campus Center and are supervised by the Campus Center Operations Fellow. They may also take direction from other professional staff members within the department of Auxiliary Services.
Duties and Responsibilities
Answer calls to the Information Desk and University Switchboard using proper telephone etiquette
Provide callers with timely/correct information or seek assistance
Perform cashier functions:
Opening and closing the register
Process transactions through the register
Process the addition of funds to Dining Dollars and Carroll Ca$h accounts
Support/maintain other services offered at the Information Desk including but not limited to:
The lost and found area
The distribution of packages to students (record, notify, release)
Issue overnight parking permits
Serve as a representative of the Pioneer Card Office:
Record information, issue, and accept payment for new and replacement Pioneer Cards
Encode Pioneer Cards for residents in living in Pioneer Hall, Frontier Hall, or Prairie Hall
Support the Carroll University Box Office:
Process payment of Box Office tickets
Manage Will Call tickets when left at the Information Desk
Understand emergency procedures and assist Public Safety and other departments in the proper implementation of emergency protocol in the event of an emergency
Utilize computer skills (OneNote, ID Works, Dean Evans EMS, Excel, Word, etc.)
Utilize Carroll e-mail accounts as a way to communicate with colleagues and professional staff members
Attend required student employee staff development meetings/programs
Perform other duties and special projects as assigned.
Job Qualifications
Strong inter-personal, communication and customer service skills as well as possess a high degree of attention to detail
Ability to problem solve, work as a team player, and manage multiple priorities
Reliability, accuracy, and flexibility related to work schedule
Desire to learn and adapt to an ever changing environment
Ability to stand or sit for extended periods of time and assist in lifting/moving equipment and supplies
Supervisor(s)
Susan Hornung |
262.524.7367
|
shornung@carrollu.edu