Learning Commons | Campus Employment

Department – Learning Commons - Academic Resources
Job Title – Learning Commons Information Desk Attendant

Purpose of Job

  • Learning Commons Information Desk Attendants are responsible for the circulation of Learning Commons equipment and assisting the Carroll Community professionally and efficiently with inquiries regarding services available in the Learning Commons such as Drop-In Tutoring, Supplemental Instruction, Writing Assistance and Career Services

Duties and Responsibilities

  • Provide exceptional customer service to all patrons utilizing the Learning Commons
  • Responsible for accurate and careful circulation of Learning Commons equipment
  • Provide student patrons with accurate information regarding peer educator support services
  • Document peer educator cancelations and attendance issues in Microsoft Excel
  • Assist peer educators with materials such as signage and feedback cards
  • Assist students with online applications such as Handshake and LCOnline
  • Regularly check and sort e-mails sent to the Learning Commons mailing list
  • Maintain record of the number of patrons utilizing the Learning Commons
  • Maintain record of patron requests and needs
  • Keep physical space neat and well-organized
  • Answer phone calls. Provide information to callers and properly redirect as needed
  • Maintain regular communication with supervisor
  • Attend all required meetings and trainings
  • Perform other duties and special projects as assigned

Job Qualifications

  • Strong customer service skills and desire to help Carroll students, staff and faculty
  • Strong written and verbal communication skills
  • High degree of attention to detail and ability to prioritize tasks
  • Demonstrate reliability and flexibility related to work schedule
  • Ability to learn and adapt to an ever changing environment
  • Ability to work as a team player and respect others
  • Basic knowledge of computers and relevant software applications (Excel, Outlook)


Panoramic View of campus