Common COVID-19 Questions at Carroll

Coronavirus (COVID-19) Update | Last updated Sep. 4, 2020

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General Questions

Who needs to report a positive COVID-19 test?

Everyone working, living, learning or otherwise spending time on campus are required to notify the contact-tracing team if they are diagnosed with COVID-19. Please submit test results to

What is considered a close contact?

A close contact is someone who has been:

What is the timeframe for the infectious period?

From 48 hours before symptoms developed to 10 days after symptoms began.

What is the difference between isolation and quarantine?

According to the CDC:

What happens if a student is diagnosed with COVID-19?

Once a case is confirmed, the university will act promptly to limit virus spread. Carroll will conduct on-campus contact tracing and use information gathered to monitor potential outbreaks and assess cleaning needs. This information will also be shared with Waukesha County Public Health to assist their disease investigators.

Carroll will not divulge the name of the student who is positive, but will reach out to their close contacts and recommend (not require) they be tested.

Students who test positive for COVID-19 need to stay in isolation for at least 10 days from their test date if they do not have symptoms. If the student has symptoms, they need to stay in isolation for 10 days from symptom onset, be fever-free without fever medications for 24 hours, and their symptoms must have improved. Carroll will ask residential students to go home to isolate; however, if they are unable to do that, they will be moved to off-campus housing.

When a person reports they have COVID-19, they will be asked to share information relevant to contact tracing and university cleaning needs, such as:


Learn about symptoms of coronavirus at

What do I do if I have symptoms of COVID-19?

Students with any COVID-19 symptoms should stay home except to get medical care. Do not go to class, work, athletics, dining facilities or other activities. Avoid public transportation or ride-sharing. If you feel worse or you think it is an emergency, seek medical care immediately.


Can I get tested at the Student Health Center?

The Student Health Center is currently testing patients who have COVID-19 symptoms and students who have been exposed. Testing is Monday through Thursday, 2-5 p.m. and Friday, 1:30-4:30 p.m. Call 262.524.7233 to schedule an appointment.

How much is a test in Student Health Center?

The center will bill your insurance; if you do not have insurance or wish to pay, $95 will be charged to your student account.

Additional Off-Campus Testing Locations*

Check these websites for details about testing.

ProHealth Care Medical Group - Waukesha Urgent Care*
2130 Big Bend Road (Hwy 59 & 164), Waukesha, WI 53189

*When going to off-campus for COVID-19 testing, students should provide their local Waukesha address rather than their permanent address on clinic/testing forms. This will allow notifications to go directly to Waukesha Public Health and prevent delays in contact tracing.

Is testing painful?

The procedure uses swabbing the inside of the nose, which may cause watery eyes or some minor response. However, you shouldn’t experience a cough reflex or gagging.

Where do I submit my results?

Send COVID-19 test results to

What if I get my results over the phone?

We will accept your voice message results. Please go to and enter your result and note it was by phone.

What if I have had COVID-19?

Retesting is NOT recommended within three months after the date of symptom onset (or date of test in asymptomatic persons) for the initial COVID-19 infection. Students need to report positive test results to

Does Carroll require any additional testing now that classes are in session?

At this time there are no further testing requirements; however, this is subject to change.

How long should a student wait to get tested after exposure to a direct contact?

You should immediately quarantine, but wait for at least five days after direct exposure to someone who has tested positive for COVID-19 before you yourself are tested. However, if you develop COVID-19 symptoms during quarantine, schedule testing right away.

Will students need to test again after winter break?

This will depend on the pandemic and the status of our virus numbers in Carroll and the surrounding community.


What if I test positive but have no symptoms?

Please isolate at home for 10 days unless you present with symptoms. If you develop symptoms, you will need to stay in isolation until 10 days after symptom onset, be fever-free without fever reducing medications for 24 hours, and symptoms must have improved. Once these three criteria are met, then you can return to campus. There is no need to test again after your isolation.

Where do I go to isolate?

If possible, we ask you to isolate at your permanent residence. If you cannot, Carroll has secured off-campus housing where residential students will be asked to stay. Meals will be delivered to you by Public Safety. Be sure to get information about how to order meals before you isolate/quarantine.

If my isolation period is scheduled to end before my roommates’ quarantine period, can I return to our suite or apartment?

No. All members of the suite or apartment must be done with quarantine and isolation before rooming together again.

If a student has to isolate at Carroll, will Health Services be checking on them? Will this be an additional cost?

The Student Health Center will be remotely checking in with students in isolation at no extra charge.


Where does a student stay while awaiting test results if they have no symptoms?

On-campus students who have no symptoms but are a close contact of someone who tested positive will be asked to quarantine.

Can I quarantine in a traditional residence hall?

No, this is not possible in a traditional residence hall. You will be asked to quarantine at your permanent residence or asked to stay at an off-campus site during quarantine. Meals will be delivered to you by Public Safety. Be sure to get information about how to order meals before you isolate/quarantine.

Can I quarantine in a suite or apartment if I have my own bedroom?

Students may be able to choose to quarantine in a suite if all suitemates have had the same exposure and date of exposure. Students with different exposure risk and dates than their suitemates will be asked to quarantine at home or in off-campus housing. Meals will be delivered to you by Public Safety. Be sure to get information about how to order meals before you isolate/quarantine.

If a student has been tested and is waiting for their results, should their close contacts be quarantined? Or should close contacts quarantine only if the test result is positive?

Out of an abundance of caution, close contacts could quarantine, but it isn’t required. If the close contact shows symptoms while waiting for test results, quarantining is recommended.

Contact Tracing

What happens during contact tracing?

When a student notifies the university of a confirmed case, a Carroll contact tracer will:

What information do I need to provide to the contact tracer?

When students or employees report a confirmed case, they will be asked to share information relevant to contact tracing and university cleaning needs, such as:

Closing Campus

Has a threshold of positive cases been determined where campus would close?

No, it will depend on the situation and if there are clusters of cases that could be contained. Carroll is working closely with Waukesha Public Health officials and keeping them continually updated.

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